Secure Credential Submission
This Connection is Secure Submit with confidence
Submit with confidence. We do not send your information anywhere, and store it securely in our database. All of the information provided is encrypted immediately.
If you do not feel comfortable sending this information through our secure form, please call our customer support team.
Customer Support: (877) WEB-FIXR (877-932-3497)
Frequently Asked Questions:
How do I find my FTP Credentials?
If you do not know how to find your FTP credentials, please contact your webhost and ask them to email you that information.
If you use cPanel, and need to create an FTP User, please use the instructions below:
To create an FTP account:
- Log into cPanel
- In the Files section, click FTP Accounts.
- In the Login field, type the name of the FTP user. A full FTP user name will always be formatted as email@example.com. You cannot create an FTP account without your domain name in it, regardless of the publish destination.
- In the Password fields, enter a password which will be used to authenticate this FTP account.
- Set a quota for the FTP account. Quota is the maximum amount of bandwidth the FTP user may use. If you leave the quota as unlimited, the FTP user will have the ability to use the total amount of bandwidth for the cPanel account.
- In the Directory field, cPanel will auto-populate an assumed directory based on the FTP username, but that is normally incorrect. So, we recommend erasing everything after public_html/ and providing the directory you would like the user to access.
Note: In this step, you can determine the level of access for a user. The FTP user will not be able to navigate outside of the specified directory; however, they will be able to access all files and subfolders inside that folder.
- If you erase everything and type a single “/”, the user will have access to your home directory (anything outside of the public_html folder).
- Click Create.
Should I give you MY WordPress Credentials?
We would prefer it if you created a user for us with Administrative rights. We do not recommend giving out your own personal password to anyone under any circumstances.
Please create a WP user using our support email firstname.lastname@example.org
To create a new WordPress user, read below:
If you’re an Administrator and you’d like to make someone a Contributor, Author, or Editor on your site, go to Users → Add New. Fill in the required info, choose a password for them, check the box “Send this password to the new user by email” and select the role you wish to give them using the dropdown. Your new user will get their password in the email with instruction on how to log in. Once logged in they can change their password and any other info (except their username) by editing their profile.